Privacy Policy
Via Rose Privacy Policy
Last updated: October 11, 2025
1. Purpose of this Privacy Policy
Welcome to Via Rose (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia. This policy explains how we, as the data controller, collect, use, disclose, and protect your information when you visit our website, use our mobile application, purchase our products, or use our services (collectively, the “Services”).
Please read this Privacy Policy carefully. If you do not agree to the terms of this Policy, please do not use our Services.
2. Data we collect about you
We may collect and process different types of personal data about you, which we have categorized as follows:
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Identity data:Includes first name, last name, username or similar identifier.
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Contact information:Includes billing address, delivery address, email, and phone numbers.
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Financial statements: Includes payment card details. This information is securely processed by third-party payment providers, and we do not store your full card details.
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Transaction data:Includes details of payments you have made or received, and details of products or services you have purchased from us.
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Technical data:Includes your Internet Protocol (IP) address, login data, browser type and version, time zone setting, operating system, device type, and other technical information.
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Usage data: Includes information about how you use our website, products and services.
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Marketing and Communications Data:Includes your preferences in receiving marketing materials from us or third parties, and your communication preferences.
3. How we collect your personal data
We collect your data in various ways, including:
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Direct interactionsYou may provide us with identity, contact, and financial information when you fill out forms or communicate with us by mail, phone, or email, such as creating an account, placing an order, subscribing to our newsletter, or providing feedback.
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automated technologies or interactionsWhile you browse our website, we may automatically collect technical data using cookies and similar technologies. For more details, please see the Cookie Policy section below.
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third parties or publicly available sourcesWe may receive personal data about you from third-party providers such as Google, advertising networks, or payment and delivery services.
4. How we use your personal data
We only use your personal data when permitted by law, the most important cases include:
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Contract executionTo process and deliver your order, including managing payments and fees.
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legitimate interest: When it is necessary to achieve our interests (or those of a third party) and does not conflict with your fundamental rights, such as improving our Services, managing our relationship with you, and security purposes.
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With your consent: When you provide your explicit consent, such as receiving marketing messages.
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Compliance with legal obligation:To comply with applicable laws and regulations.
5. Data Disclosure and Transfer
We may share your personal data with the following parties:
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Third-party service providers: Such as payment, shipping, data analysis, marketing, and hosting companies.
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Professional Consultants:such as lawyers, banks, auditors, and insurance companies.
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Regulatory bodiesWe may disclose your data to government agencies in the Kingdom if legally required to do so.
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Business transferIn the event of a merger, asset sale, financing or acquisition.
Some data may be processed outside the Kingdom, and we will ensure that any data transfer is in compliance with the Personal Data Protection Law of the Kingdom of Saudi Arabia.
6. How long we retain your data (data retention)
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, tax, accounting or regulatory requirements.
7. Your rights under the Personal Data Protection Law
You have the following rights:
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Right of accessYou have the right to request copies of your personal data.
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Right to correctionYou have the right to request that your inaccurate data be corrected or that incomplete data be completed.
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Right to deleteYou have the right to request that your personal data be deleted in some cases.
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Right to withdraw consentYou may withdraw your consent at any time if we rely on consent as the basis for processing.
To exercise these rights, please contact us using the details below.
8. Cookie Policy
We use cookies and similar tracking technologies to store or access information. A cookie is a small text file stored on your device and is used to enhance your user experience, remember preferences, and analyze site usage. You can set your browser to reject or accept cookies as you wish.
9. Marketing and Advertising
We may use identity, contact, technical, and usage data to determine what may be of interest to you. You will receive marketing messages from us if you request information or make a purchase from us and do not opt out. You can unsubscribe at any time using the links provided in the marketing messages.
10. Data Security
We have implemented appropriate administrative, technical and physical security measures to protect your personal data from unauthorized loss, use, access, modification or disclosure.
11. Artificial Intelligence and Machine Learning
Currently, we do not use artificial intelligence or machine learning to make automated decisions about you. If this changes in the future, we will update this policy with appropriate information.
12. Modifications to the Privacy Policy
We may update this Privacy Policy from time to time. The date of the most recent update will be indicated at the top of the policy, and the updated version will become effective immediately upon posting. We encourage you to review this policy regularly to see how we protect your information.
13. Contact us
If you have questions or comments regarding this policy, or if you wish to exercise any of your rights, please contact us at: